Privacy Policy
1. Information We Collect
We may collect information you provide directly to us, such as:
- Name, email address, phone number
- Business and billing information (as applicable)
- Messages and communications you send to us (including SMS/email)
We may also collect limited technical data (e.g., IP address, browser type) when you use our website.
2. How We Use Information
We use information to:
- Provide and improve our services
- Respond to inquiries and provide client support
- Send service-related messages, including SMS when you opt in
- Maintain security, prevent fraud, and comply with legal obligations
3. SMS Communications
If you opt in to receive SMS messages, we may use your mobile number to send conversational and service-related texts (e.g., scheduling, support, account notices) as described in our /sms-terms.htmlSMS Terms & Conditions.
- Reply STOP to opt out
- Reply HELP for help
- Message and data rates may apply
4. Sharing of Information
We do not sell personal information. We may share information only:
- With service providers who help us operate (e.g., hosting, communications), under confidentiality obligations
- When required by law or to protect rights, safety, and security
- In connection with a business transfer (e.g., merger/acquisition), as permitted by law
5. Data Retention
We retain personal information only as long as necessary for the purposes described above, unless a longer retention period is required or permitted by law.
6. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
7. Your Choices
- You may opt out of SMS at any time by replying STOP.
- You may contact us to request updates or corrections to your information.
8. Contact Us
If you have questions about this Privacy Policy, contact us at support@wilkwest.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.